Shipping & Returns
How we determine rates:
- Charges are calculated by the dollar amount of your order (before deductions/taxes/etc.),
the location you wish to ship to, and the type of shipping method selected. - All orders are subject to verification.
- If the items are backorder shipping and handling charges will be allocated according to your order.
- All backordered items ship out via Standard Delivery
Standard Delivery (United States and Territories):
- Order usually arrives within 7-10 business days (for in-stock items only).
- You may receive several shipments to complete your order (due to packaging restrictions).
| Subtotal | Shipping |
|---|---|
| $ 0.00 - 25.00 | $6.00 |
| $ 25.01 - 40.00 | $7.00 |
| $ 40.01 - 50.00 | $9.00 |
| $ 50.01 - 75.00 | $12.00 |
| $ 75.01 - 100.00 | $14.00 |
| $ 100.01 - 125.00 | $16.00 |
| $ 125.01 - 150.00 | $18.00 |
| $ 150.01 - 200.00 | $19.00 |
| $ 200.01 - 400.00 | $20.00 |
| Over $400.00 | 6% of Subtotal |
Express Delivery (United States and Territories):
- Available for in-stock items only.
- Not available for P.O. Boxes or APO/FPO addresses.
- All orders are subject to verification.
| Method | |
|---|---|
| Next Business Day Express |
|
| 2nd Business Day Express |
|
| 3rd Business Day Express |
|
Alaska, Hawaii and US Territories:
- Add $5.00 to the Above U.S. Standard Shipping and Handling Charges
- Delivery within 5-7 Business days (For In Stock Items Only)
- All packages sent via United States Postal Service
- Order will usually arrive within 21 business days
Standard Delivery to Canada:
- Order usually arrives within 10-14 business days (for in-stock items only).
- When you place an order with Hooked on Fashion International LLC, you authorize our customs broker to act as your agent with customs and Revenue Canada to clear merchandise and process all duties and taxes.
- Hooked on Fashion International LLC will handle all merchandise returns and refund claims on your behalf. By waiving and transferring your right to receive the refund of duties and taxes to Hooked on Fashion International LLC's customs broker, we can refund the duty and taxes quickly and directly to you.
| Subtotal | Shipping |
|---|---|
| $ 0.00 - 50.00 | $14.00 |
| $ 50.01 - 75.00 | $19.00 |
| $ 75.01 - 100.00 | $22.00 |
| $ 100.01 - 125.00 | $23.00 |
| $ 125.01 - 175.00 | $24.00 |
| $ 175.01 - 250.00 | $26.00 |
| $ 250.01 - 350.00 | $27.00 |
| Over $350.00 | 8% of Subtotal |
Worldwide Standard Delivery:
- Order usually arrives within 14-21 business days (for in-stock items only) after the shipping date.
- Shipments outside the United States may be subject to import charges, which are the responsibility for the purchaser.
| Subtotal | Shipping |
|---|---|
| $ 0.00 - 75.00 | $28.00 |
| $ 75.01 - 125.00 | $34.00 |
| $ 125.01 - 175.00 | $39.00 |
| $ 175.01 - 250.00 | $47.00 |
| $ 250.01 - 350.00 | $57.00 |
| $ 350.01 - 500.00 | $64.00 |
| $ 500.01 - 650.00 | $74.00 |
| $ 650.01 - 800.00 | $89.00 |
| $ 800.01 - 1000.00 | $99.00 |
| Over $1000.00 | $115.00 |
- Your order may be subject to VAT, import duties and/or taxes, which are levied once your package reaches your country.
- Hooked on Fashion International LLC ships your package DDU, "duties and taxes unpaid", and does not collect the VAT, duties and/or taxes and cannot predict what your particular charges may be. If you do incur these additional charges, they must be rendered in order for your package to clear customs.
- For more information regarding your country's custom policies, please contact your local customs office.
Return Policy:
If you are not completely satisfied with your order you can return to us your unused, non-sale (clearance) merchandise in its original condition within 30 days of purchase. All returns must have a return authorization number, which can be obtained by contacting customer service at: customerservice@hookedonfashion.com
Upon returning your merchandise include the following:
- The product you wish to return.
- The original product tags are attached.
- Include a copy of original invoice.
Exceptions:
- Hats, cosmetics, personal items, accessories, jewelry, swimwear, intimates and items marked as "Final, Sale, or Clearance" are FINAL SALE and therefore cannot be returned for exchange or refunds.
- We reserve the right to inspect returned items and judge whether or not the item is in resellable condition. If the item is damaged, it will be photo documented for our records and no refund will be issued.
